Front Desk Associate
4 weeks ago
Role Summary
The Guest Service Agent is a key member of our hotel team, responsible for providing exceptional service to our guests. This role involves managing the front desk, handling guest inquiries, and ensuring a seamless check-in and check-out experience.
Key Responsibilities
- Registration and check-out of hotel guests
- PBX operations, mail and message service
- Providing outstanding service to guests
- Acting as an advocate for the hotel
- Developing relationships with guests
Requirements
- High school diploma or general education degree (GED) required
- Previous experience in a Front Desk or customer-facing role preferred
- Familiarity with hotel systems and operations
- Ability to work well under pressure
What We Offer
We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and celebrate people of all backgrounds, and we encourage our employees to be themselves and lead themselves.
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