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Hotel Front Desk Training Specialist

1 month ago

Panama City Beach, Florida, United States By the Sea Resorts Full time

Job Summary

By the Sea Resorts is seeking an experienced Front Desk Trainer to join our team in Panama City Beach, Florida. As a Hotel Front Desk Trainer, you will play a vital role in ensuring that our front desk staff is well-trained and equipped with the necessary skills to provide exceptional customer service.

Responsibilities

  • Develop and deliver comprehensive training programs for front desk staff to enhance their knowledge and skills.
  • Create training materials, including presentations, manuals, and job aids, to support the training process.
  • Conduct training sessions to educate employees on company standards, policies, and procedures.
  • Evaluate the performance of front desk employees through assessments and performance reviews.
  • Provide ongoing coaching and support to ensure continuous improvement in customer service.

Requirements

  • Previous experience working at the front desk of a hotel.
  • Excellent communication and presentation skills.
  • Strong knowledge of hotel operations and customer service principles.
  • Ability to effectively train and motivate employees.
  • Attention to detail and ability to handle multiple tasks simultaneously.

Benefits

  • Competitive compensation based on experience.
  • Opportunity to work in a beautiful location - Panama City Beach, Florida.
  • Professional development and growth opportunities.
  • Health and wellness benefits.
  • Employee discounts on hotel stays.

About By the Sea Resorts

By the Sea Resorts is a leading hotel chain that offers luxurious accommodations and exceptional customer service. With locations in beautiful beachfront destinations, we strive to provide our guests with unforgettable experiences. We value our employees and believe in creating a positive and inclusive work environment.