Universal Banking Professional
3 days ago
At Old Second Bancorp Inc, we are seeking a highly skilled and customer-focused Universal Banking Professional to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and assisting customers with all of their banking needs.
Key Responsibilities- Customer Service: Provide exceptional customer service to all customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Account Maintenance: Accurately open, close, and maintain customer accounts according to established policies and procedures.
- Sales and Cross-Selling: Utilize strong knowledge of Old Second Bancorp Inc's products and services to advise customers on new and existing banking options, and to identify opportunities for cross-selling and upselling.
- Teller Functions: Perform basic Teller functions as needed, including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures.
- Compliance and Regulations: Maintain a working knowledge of all internal and legislated compliance and regulations, including satisfactory completion of all annual training.
- Education: High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
- Licenses and Certifications: Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
- Work Schedule: Must work onsite to perform responsibilities of this position.
- Customer Service: Demonstrate excellent customer service and professional communication skills.
- Sales and Promotion: Demonstrate dedication to product promotion, sales referrals, and cross-selling products/services.
- Technical Skills: Possess math and computer proficiency, and technical aptitude toward learning and utilizing bank software applications.
- Banking Knowledge: Possess a basic understanding of banking, check processing, credits and debits.
- Organization and Time Management: Demonstrate focus and organization during periods of high volume or interruption.
- Reliability and Commitment: Demonstrate reliability and commitment to work, and follow-through on all tasks.
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