Universal Banking Professional

4 days ago


Lombard, Illinois, United States Old Second Bancorp Inc Full time
Job Summary

At Old Second Bancorp Inc, we are seeking a highly skilled and customer-focused Universal Banking Professional to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and assisting customers with all of their banking needs.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to all customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Account Maintenance: Accurately open, close, and maintain customer accounts according to established policies and procedures.
  • Sales and Cross-Selling: Utilize strong knowledge of Old Second Bancorp Inc's products and services to advise new and existing customers of our comprehensive portfolio of banking options.
  • Teller Functions: Perform basic Teller functions as needed, including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures.
  • Compliance and Regulations: Maintain working knowledge of all internal and legislated compliance and regulations, including satisfactory completion of all annual training.
Requirements
  • Education: High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
  • Licenses and Certifications: Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
  • Work Schedule: Must work onsite to perform responsibilities of this position.
Preferred Qualifications
  • Education: Associate or bachelor's degree preferred.
  • Experience: Prior experience as a teller or personal banker.


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