Senior Banking Representative

1 week ago


Lombard, Illinois, United States Old Second National Bank Full time
Position Overview

About Us

At Old Second National Bank, we prioritize our customers. With a legacy spanning over 150 years, we have been dedicated to serving the community and fostering growth.

Our commitment to excellence has allowed us to expand from a single location to numerous branches, managing over $6 billion in assets. We pride ourselves on creating a supportive environment that encourages both community and professional development. Join us in our journey as we continue to grow and evolve.

Role Summary

The Senior Banking Representative plays a crucial role in delivering exceptional customer service, managing banking transactions, balancing cash drawers, and providing valuable referrals to our Retail Banking services. This position also involves assisting the Teller Supervisor in ensuring compliance with established policies and procedures, resolving customer issues, and contributing to team sales objectives.

Key Responsibilities

  • Daily Teller Duties:
    • Deliver personalized customer service, ensuring a welcoming experience through effective communication and problem resolution.
    • Process deposits and withdrawals while adhering to all banking policies, including verifying identification and ensuring fund availability.
    • Handle various payment types, including loan payments and money orders, in accordance with established procedures.
    • Accurately count and package currency, balance cash drawers, and investigate discrepancies promptly.
    • Utilize technology effectively to facilitate customer transactions.
    • Engage in branch initiatives to achieve sales referral targets and contribute to individual performance goals.
    • Participate in ongoing training sessions to enhance skills in sales, customer service, compliance, and product knowledge.
    • Maintain flexibility to assist at different branches as needed.
  • Additional Senior Teller Responsibilities:
    • Exercise discretion in cash disbursement decisions.
    • Support management in adhering to regulatory compliance and bank policies.
    • Assist in training and motivating teller staff to ensure high standards of customer service.
    • Provide operational support to the Teller Supervisor, including end-of-day balancing and audit preparation.
    • Help maintain adequate cash levels for teller operations.
    • Participate in scheduled audits and security assessments.
    • Exemplify outstanding customer service and sales practices for peers to emulate.
    • Contribute to achieving branch sales goals through individual performance.
    • Assist in procuring necessary supplies for teller operations.

Qualifications:

  • High School diploma or equivalent, with at least one year of relevant experience in banking, cash handling, or customer service.
  • Onsite presence is required to fulfill job responsibilities.

Skills and Competencies:

  • Exceptional customer service and communication skills.
  • Strong focus on product promotion and sales referrals.
  • Attention to detail and accuracy in all tasks.
  • Intermediate proficiency in computer applications.
  • Adherence to banking regulations and compliance standards.
  • Experience in balancing cash drawers and resolving discrepancies.
  • Reliability and commitment to work responsibilities.

Preferred Qualifications:

  • Two or more years of experience as a Teller.
  • Leadership experience is advantageous.

Thank you for considering a career with Old Second National Bank.



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