Customer Journey Specialist

3 days ago


New York, New York, United States Pilot Full time
Duties and Responsibilities
  • Onboard customers from sales handoff to service activation, guiding them through their installation and demonstrating the ease of doing business with Pilot.
  • Manage multiple onboarding projects simultaneously, coordinating with teams across Service Delivery (Construction, Network Operations & Support, and Fiber Engineering) to ensure our customers are regularly updated.
  • Coordinate customer upgrades and service transfers.
  • Serve as the primary escalation point for high-priority customer issues, responding promptly and effectively to address their concerns.
  • Implement proactive and reactive customer retention & upsell strategies.
  • Advocate for the customer's needs cross-functionally.
  • Keep customer data organized and up-to-date across internal platforms to give the org a clear picture of the customer's lifecycle with Pilot.
  • Elevate both qualitative and quantitative data to the team and management with proposed solutions on how we can improve the customer experience.
Requirements
  • College degree or equivalent work experience.
  • 2-4 years of direct, customer-facing experience.
  • Outstanding communication skills - written and verbal - with the ability to tailor messaging strategy for different audiences and an ability to turn complex technological concepts into clear, multichannel communications.
  • Intermediate technical acumen and ability to grasp technical concepts quickly.
  • Able to effectively manage multiple small projects from start to finish.
  • Ability to prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing workplace.
  • Impeccable attention to detail and ability to deliver high-quality work, ensuring accuracy and consistency.
  • Ability to build effective relationships across teams.
  • Ability to leverage internal and external resources to solve problems.


  • New York, New York, United States TABS inc. Full time

    About the CompanyTABS inc. is a revolutionary AI-powered revenue automation platform that is changing the face of B2B finance.Our customers trust TABS to simplify financial operations, reduce manual work, and boost cash flow.We have secured significant funding from top-tier VCs, positioning ourselves for rapid growth.About the RoleWe are seeking a seasoned...


  • New York, New York, United States Visitt Full time

    Job DescriptionWe are seeking a highly skilled Director of Customer Journey to lead our customer experience team. This role requires a strong leader who can develop and implement a comprehensive customer success strategy, ensuring seamless onboarding and retention processes.About the RoleDevelop and execute a customer success strategy that aligns with...


  • New York, New York, United States Indium Software Full time

    Indium Software is looking for a highly skilled Senior Customer Journey Orchestration Developer to join our team. The estimated salary for this position is around $120,000 - $180,000 per year, depending on experience.About the RoleThis is a full-time opportunity with a hybrid work mode. The ideal candidate will have 5+ years of experience in developing and...


  • New York, New York, United States Acne Studios Full time

    Job DescriptionWe are looking for a skilled Customer Experience Specialist to join our team at Acne Studios Horatio. As a Customer Experience Specialist, you will play a vital role in delivering an exceptional customer experience by managing and executing omni-channel services, welcoming and guiding customers through a smooth customer cycle, achieving sales...


  • New York, New York, United States Atomic Promotions Inc Full time

    Job OverviewWe are seeking a Customer Service Liaison Specialist to provide exceptional support and assistance to our clients in their growth journey.This role is ideal for individuals who are passionate about building strong relationships, eager to assist others, and driven to deliver outstanding customer experiences.Key ResponsibilitiesClient Relationship...


  • New York, New York, United States Lucid Motors Full time

    Lucid Motors is a leading electric vehicle manufacturer seeking part-time seasonal associates to support studio teams during extended hours of operations. As a Part-Time Holiday Customer Experience Specialist, you will play a key role in delivering an exceptional customer journey for guests entering the Studio.Role OverviewThe ideal candidate will be...


  • New York, New York, United States NoGigiddy Full time

    About NoGigiddyNoGigiddy is a leading company in the on-demand staffing and recruiting industry, dedicated to transforming the gig staffing industry and making a positive impact on the lives of gig workers nationwide.As a Remote Customer Success Specialist at NoGigiddy, you will be responsible for ensuring the success and satisfaction of our gig workers by...


  • New York, New York, United States Wolford Retail Stores Full time

    Customer Service Specialist - Luxury RetailWe are seeking a highly skilled and dedicated individual to fill the role of Customer Service Specialist - Luxury Retail at our Prince Street boutique.Job Description:As a Customer Service Specialist, you will be responsible for providing exceptional customer service and ensuring that every customer leaves the store...


  • New York, New York, United States UNOde50 Full time

    Career OpportunityWe're seeking a Customer Service Specialist to join our team at Macy's Herald SQ store. As a Customer Service Specialist, you will provide exceptional customer service, resolving issues and exceeding customer expectations. This is an exciting opportunity to work in a dynamic retail environment and develop your skills and expertise.Your...


  • New York, New York, United States Infojini Full time

    Job Title: Customer Service AdvocateAbout Infojini: At Infojini, we pride ourselves on delivering exceptional customer experiences. Our team of experts works tirelessly to ensure that our clients receive the best possible service.Salary: This role offers a competitive salary of $62,000 - $72,000 per annum, commensurate with experience.Job Description:...


  • New York, New York, United States Vuori, Inc. Full time

    We are looking for a highly motivated and results-driven individual to fill the role of Customer Experience Specialist at Vuori, Inc. As a Customer Experience Specialist, you will play a key role in delivering exceptional customer service, driving sales growth, and fostering a positive and engaging work environment.The ideal candidate will possess excellent...


  • New York, New York, United States Evolution Full time

    Job Title"Customer Support Specialist"About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Evolution. As a key member of our customer-facing operations, you will be responsible for ensuring seamless table uptime and minimizing downtime by proactively addressing technical issues, escalating problems to the appropriate...


  • New York, New York, United States Amity Hall Uptown Full time

    At Amity Hall Uptown, we are seeking a skilled Customer Experience Specialist to join our team. This role involves managing daily operations in a fast-paced environment, ensuring exceptional customer service and maintaining high standards of quality.The estimated annual salary for this position is $45,000 - $55,000, depending on experience. If you have...


  • New York, New York, United States Metropolitan Jewish Health System Full time

    Job ResponsibilitiesThe Customer Support Specialist will be responsible for entering patient referral information into the Allscripts system, verifying physician licenses and NPI numbers, and contacting physicians, clinics, hospitals, and nursing homes to develop and maintain referrals. This role requires strong verbal communication skills, ability to...


  • New York, New York, United States The Custom Group of Companies Full time

    Job RequirementsThe Custom Group of Companies is seeking a highly skilled Technical Specialist in Salesforce Marketing to join our team. As a technical specialist, you will be responsible for leveraging our Salesforce marketing technology stack to deliver personalized, data-driven marketing solutions.Key Responsibilities:Collaborate with cross-functional...


  • New York, New York, United States OneRange Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Customer Experience Operations Specialist to join our team at OneRange. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and driving business growth.About the RoleThe successful candidate will be responsible for supporting all...


  • New York, New York, United States Saatva Full time

    Unlock Your PotentialJoin Saatva, America's #1 online luxury mattress brand, as a Customer Engagement Specialist and contribute to our mission of delivering world-class sleep experiences. As a Viewing Room Retail Sales Associate or 'Sleep Guide', you will provide personalized support to customers, blending corporate call center expertise with in-person...


  • New York, New York, United States Phaxis Full time

    About PhaxisPhaxis is a dynamic organization that offers competitive compensation and opportunities for growth. The estimated salary for this role is $55,000 - $65,000 per year.Job DescriptionThe Customer Support Specialist will be responsible for obtaining information from doctors and entering data into the medical management system. This individual will...


  • New York, New York, United States Eileens Special Cheesecake INC Full time

    About the RoleWe are looking for a Customer Service Specialist - Bakery to join our team at Eileens Special Cheesecake INC. The successful candidate will have prior experience working in a bakery or similar setting and possess strong customer service skills.The ideal candidate will be responsible for helping customers at the counter, taking orders over the...


  • New York, New York, United States Adose Capital Consulting Full time

    At Adose Capital Consulting, we offer exciting opportunities for sales professionals to grow and develop their careers. As a Territory Account Representative, you will play a crucial role in delivering high-quality internet and wireless services directly to consumers in the Brooklyn area.The estimated annual salary for this position is around $78,000,...