Customer Experience Specialist

15 hours ago


New York, New York, United States Wolford Retail Stores Full time
Customer Service Specialist - Luxury Retail

We are seeking a highly skilled and dedicated individual to fill the role of Customer Service Specialist - Luxury Retail at our Prince Street boutique.

Job Description:

  • As a Customer Service Specialist, you will be responsible for providing exceptional customer service and ensuring that every customer leaves the store satisfied.
  • You will work closely with the store team to maintain a high level of customer satisfaction and achieve sales targets.
  • Additionally, you will participate in ongoing training and development opportunities to enhance your product knowledge and customer service skills.

Responsibilities:

  • Provide exceptional customer service and resolve customer complaints in a professional manner.
  • Upsell and cross-sell Wolford products to meet or exceed sales targets.
  • Maintain accurate records of customer interactions and transactions.
  • Participate in visual merchandising activities to maintain an attractive store display.
  • Process customer transactions accurately and efficiently using the POS system.
  • Attend regular team meetings to discuss sales performance, product knowledge and customer service strategies.

Benefits and Salary:

  • The estimated salary for this role is between $55,000 - $75,000 per annum based on experience and qualifications.
  • We offer comprehensive insurance coverage, generous vacation time and a range of employee discounts.
  • As a valued member of our team, you will have access to ongoing training and development opportunities to enhance your skills and career prospects.

Requirements:

  • A minimum of 1 year of experience in a luxury retail environment.
  • Strong product knowledge and customer service skills.
  • Ability to work independently and as part of a team.

About Our Company:

At Wolford, we pride ourselves on delivering exceptional customer experiences and providing luxurious products that exceed our customers' expectations. If you share our passion for luxury retail and customer service, we encourage you to apply for this exciting opportunity.



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