Customer Journey Architect

3 weeks ago


New York, New York, United States TABS inc. Full time
About the Company

TABS inc. is a revolutionary AI-powered revenue automation platform that is changing the face of B2B finance.

Our customers trust TABS to simplify financial operations, reduce manual work, and boost cash flow.

We have secured significant funding from top-tier VCs, positioning ourselves for rapid growth.


About the Role

We are seeking a seasoned Customer Journey Architect to design and deliver exceptional customer experiences.

You will be responsible for leading our post-onboarding customer journey, developing processes and strategies to drive customer success, and collaborating cross-functionally to improve the customer experience.

Your key responsibilities will include:

  • Developing and implementing a customer journey map to ensure seamless handoffs and exceptional experiences.
  • Building and leading a high-performing CX team, focusing on process improvement and scalability.
  • Collaborating with Sales, Product, and Engineering to drive customer-focused improvements and increase customer satisfaction.
  • Identifying and addressing customer pain points through regular engagement and feedback.


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