Customer Service Specialist
17 hours ago
About Infojini: At Infojini, we pride ourselves on delivering exceptional customer experiences. Our team of experts works tirelessly to ensure that our clients receive the best possible service.
Salary: This role offers a competitive salary of $62,000 - $72,000 per annum, commensurate with experience.
Job Description: Complaint Resolution Specialist
We are seeking a highly skilled Complaint Specialist to join our team. In this role, you will be responsible for resolving customer complaints in a fair and efficient manner. This includes conducting interviews, reviewing service requests, and communicating with stakeholders to find mutually beneficial solutions.
Key Responsibilities:
• Process and manage service requests in a timely manner
• Respond to customer inquiries and concerns via phone and email
• Collaborate with internal teams to resolve complex issues
Requirements:
• Proven experience in complaint handling or customer service
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
What We Offer:
• A dynamic and supportive work environment
• Opportunities for career growth and professional development
• Competitive salary and benefits package
How to Apply: If you are a results-driven and customer-focused professional, please submit your application.
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