Concierge-Catering & Guest Services Specialist

4 days ago


Oak Brook, Illinois, United States Administrative Portillos Hot Dogs LLC Full time
Job Title: Concierge-Catering & Guest Services

At Administrative Portillos Hot Dogs LLC, we are seeking a highly skilled and customer-focused Concierge-Catering & Guest Services professional to join our team. As a key member of our organization, you will be responsible for delivering exceptional guest experiences and ensuring seamless catering operations.

Key Responsibilities:
  • Guest Services: Provide top-notch customer service to our guests, responding to inquiries, resolving issues, and ensuring their needs are met.
  • Catering Operations: Coordinate and execute catering orders, shop and ship orders, and guest service requests with precision and attention to detail.
  • Communication: Develop and maintain strong relationships with guests, team members, and stakeholders through effective communication and follow-up.
  • Process Improvement: Identify opportunities for process enhancements and implement changes to improve efficiency, quality, and guest satisfaction.
Requirements:
  • Education: High school diploma or equivalent required; associate's degree or higher preferred.
  • Language: Bilingual – Spanish preferred.
  • Experience: Previous high-volume call center experience with customer service focus preferred.
  • Skills: Excellent communication, organizational, and problem-solving skills; proficiency in MS 365 Word, Excel, Outlook, PowerPoint, Teams, and clerical processes.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within our organization.
  • Collaborative Environment: A collaborative and dynamic work environment with a team of dedicated professionals.


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