Guest Reception Specialist

2 weeks ago


Oak Brook, Illinois, United States Doughboy Restaurant Group Full time
Position Overview

Doughboy Restaurant Group

As a pivotal member of our hospitality team, the restaurant host is essential in crafting a memorable dining experience for our guests. This role is integral to our mission of excellence in service and guest satisfaction.

Compensation:

$15.00 per hour

Key Responsibilities:

  • Welcoming Guests: Greet patrons with a friendly and inviting attitude as they enter the establishment.
  • Seating Management: Efficiently oversee the seating arrangements, ensuring guests are placed according to their preferences and group size.
  • Reservation Oversight: Monitor and manage reservations, ensuring that tables are prepared and ready for guests upon arrival.
  • Exceptional Customer Service: Deliver outstanding service by addressing inquiries, resolving concerns, and accommodating special requests with professionalism.
  • Waitlist Coordination: Effectively manage waitlists during busy periods, providing accurate wait time estimates and keeping guests informed.
  • Team Communication: Collaborate with servers, kitchen staff, and management to facilitate smooth operations and timely table turnovers.
  • Maintaining Cleanliness: Ensure the host station and waiting area are organized and clean, including the upkeep of menus and promotional materials.
  • Event Assistance: Support the coordination of special events or private dining experiences as required.
  • Payment Processing: Occasionally assist with processing payments for guests at the host station.

Qualifications:

  • Strong Communication Skills: Excellent verbal communication is essential for effective interaction with guests and team members.
  • Customer-Focused Mindset: A genuine commitment to providing exceptional service is crucial.
  • Organizational Abilities: Ability to prioritize tasks and maintain organization in a fast-paced environment.
  • Flexibility: Willingness to work varied hours, including evenings, weekends, and holidays, as restaurant operations may require.
  • Previous Experience: Experience in customer service or hospitality is preferred but not mandatory.
  • Reservation System Familiarity: Basic knowledge of reservation systems or the ability to learn quickly is advantageous.
  • Food Safety Awareness: Understanding of food safety practices is beneficial, especially when handling payments or interacting with food items.

Benefits:

  • Comprehensive medical, dental, vision, and life insurance options available.
  • 75% employer contribution towards a single BCBS HMO or PPO medical plan.
  • 401k plan with a dollar-for-dollar match up to 4%, with immediate vesting.
  • Paid time off for eligible employees.

Experience in a restaurant environment is advantageous, but we are committed to training dedicated individuals.



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