Guest Reception Specialist
2 weeks ago
Doughboy Restaurant Group
As a pivotal member of our hospitality team, the restaurant host is essential in crafting a memorable dining experience for our guests. This role is integral to our mission of excellence in service and guest satisfaction.
Compensation:
$15.00 per hour
Key Responsibilities:
- Welcoming Guests: Greet patrons with a friendly and inviting attitude as they enter the establishment.
- Seating Management: Efficiently oversee the seating arrangements, ensuring guests are placed according to their preferences and group size.
- Reservation Oversight: Monitor and manage reservations, ensuring that tables are prepared and ready for guests upon arrival.
- Exceptional Customer Service: Deliver outstanding service by addressing inquiries, resolving concerns, and accommodating special requests with professionalism.
- Waitlist Coordination: Effectively manage waitlists during busy periods, providing accurate wait time estimates and keeping guests informed.
- Team Communication: Collaborate with servers, kitchen staff, and management to facilitate smooth operations and timely table turnovers.
- Maintaining Cleanliness: Ensure the host station and waiting area are organized and clean, including the upkeep of menus and promotional materials.
- Event Assistance: Support the coordination of special events or private dining experiences as required.
- Payment Processing: Occasionally assist with processing payments for guests at the host station.
Qualifications:
- Strong Communication Skills: Excellent verbal communication is essential for effective interaction with guests and team members.
- Customer-Focused Mindset: A genuine commitment to providing exceptional service is crucial.
- Organizational Abilities: Ability to prioritize tasks and maintain organization in a fast-paced environment.
- Flexibility: Willingness to work varied hours, including evenings, weekends, and holidays, as restaurant operations may require.
- Previous Experience: Experience in customer service or hospitality is preferred but not mandatory.
- Reservation System Familiarity: Basic knowledge of reservation systems or the ability to learn quickly is advantageous.
- Food Safety Awareness: Understanding of food safety practices is beneficial, especially when handling payments or interacting with food items.
Benefits:
- Comprehensive medical, dental, vision, and life insurance options available.
- 75% employer contribution towards a single BCBS HMO or PPO medical plan.
- 401k plan with a dollar-for-dollar match up to 4%, with immediate vesting.
- Paid time off for eligible employees.
Experience in a restaurant environment is advantageous, but we are committed to training dedicated individuals.
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