Guest Service Representative
3 hours ago
Job Summary
We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Hyatt House Chicago/Oak Brook. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process guest arrivals and departures, ensuring accurate and efficient check-in and check-out procedures.
- Manage guest accounts, handling payments and resolving any discrepancies.
- Respond to guest inquiries and provide information on hotel services and amenities.
- Collaborate with other departments to ensure seamless guest experiences.
Requirements
- High school diploma or equivalent required.
- Previous customer service experience in a hotel or hospitality setting preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic computer skills and knowledge of hotel software systems.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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