Guest Service Representative

3 hours ago


Oak Brook, Illinois, United States Hyatt House ChicagoOak Brook Full time
Job Description

Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Hyatt House Chicago/Oak Brook. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest arrivals and departures, ensuring accurate and efficient check-in and check-out procedures.
  • Manage guest accounts, handling payments and resolving any discrepancies.
  • Respond to guest inquiries and provide information on hotel services and amenities.
  • Collaborate with other departments to ensure seamless guest experiences.

Requirements

  • High school diploma or equivalent required.
  • Previous customer service experience in a hotel or hospitality setting preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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