Guest Service Representative

5 hours ago


Oak Brook, Illinois, United States Janko Hospitality Full time
Job Description

The Guest Services Representative position at Janko Hospitality is a key role in providing exceptional service to our guests. As a member of our front desk team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities
  • Check-in and check-out guests, ensuring accuracy and efficiency
  • Manage guest accounts, including processing payments and resolving any issues
  • Answer inquiries and accept reservations, utilizing suggestive selling techniques to increase occupancy and revenue
  • Maintain good customer relations, responding to guest concerns and providing timely and knowledgeable assistance
  • Operate telephone equipment, handling incoming and outgoing calls, and scheduling wake-up calls and trace requests
  • Control cash transactions and maintain responsibility for transactions during the shift
  • Perform shift checklists to ensure accuracy and completeness
  • Process guest mail, messages, and faxes, ensuring timely distribution
  • Maintain the front desk log book, enhancing department communication and reporting any issues to the next shift and supervisor
  • Assist with market duties as needed
Requirements
  • High School Diploma, GED, or equivalent years of relevant work experience
  • Previous customer service or hotel experience required, with Hilton experience a plus
  • Friendly demeanor and excellent communication and customer service skills
  • Good organizational and prioritization skills
  • Prior computer experience using Windows-based software preferred
Work Environment

The Guest Services Representative will work in a fast-paced hotel environment, interacting with guests, visitors, and team members. The role requires physical and visual ability to utilize a computer keyboard, printer, phones, and basic office supplies, as well as standing and walking for long periods of time.



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