IT Support Specialist

2 weeks ago


Kansas City, Kansas, United States Resource Logistics Full time
Position Overview:

We are seeking a dedicated IT Support Specialist to join our team at Resource Logistics. This role is crucial in ensuring seamless operations by providing exceptional technical assistance to our end users.

Key Responsibilities:
  • Technical Expertise: Demonstrated proficiency in delivering support for both Windows and Mac operating systems.
  • Incident Handling: Manage and prioritize incident tickets effectively using our ticketing system.
  • Meeting Support: Facilitate the functionality of meeting spaces, ensuring all audio/video equipment operates smoothly.
  • Onboarding Assistance: Aid in the onboarding process for new employees, ensuring they receive the necessary IT resources.
  • Device Management: Follow established protocols for decommissioning old devices and setting up new hardware.
  • Problem Solving: Address and resolve technical issues related to hardware and software.
  • Documentation Skills: Maintain accurate records and notes for all support tickets.
  • Proactive Approach: Exhibit a proactive attitude towards learning and assisting colleagues.
  • Continuous Learning: Engage in ongoing training opportunities to enhance skills.
  • Operating System Support: Provide troubleshooting support across various client operating systems.
  • Office Software Knowledge: Familiarity with Microsoft Office Suite, including both online and desktop versions.
  • Hardware Troubleshooting: Capable of diagnosing and resolving hardware-related issues across different platforms.
  • Technical Services Insight: Understanding of technology services to effectively support and deploy devices.


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