Luggage Services Specialist
2 weeks ago
Company: Brightline is dedicated to enhancing travel experiences through exceptional service and sustainable practices. We are on a mission to redefine travel by making it more convenient and enjoyable.
Your Mission:
As a vital member of the Brightline Station Operations team, you will often be the first friendly face our guests encounter. Your role involves providing valuable local insights while ensuring the careful handling of all checked baggage and personal items at the station entrance. By recommending services and products, and assisting colleagues as needed, you will help our guests feel confident in their choice to travel with Brightline.
If you thrive in a people-oriented environment and seek a role that empowers you to take charge, encourages learning, and fosters resilience, this position is ideal for you.
Key Responsibilities:
- Baggage Management: You will oversee the secure handling of guest luggage and personal belongings throughout the station, ensuring adherence to company protocols while identifying areas for enhancement.
- Digital Proficiency: You will navigate various software applications to assist our guests effectively.
- Customer Engagement: You will play a crucial role in fostering a welcoming atmosphere for our guests, anticipating their needs before boarding or upon arrival.
This position is part of a dynamic and evolving business model. The responsibilities outlined here are not exhaustive and may evolve over time.
Candidate Profile:
- This role requires physical stamina and the ability to perform demanding tasks in emergency situations. You must be capable of lifting and moving heavy items in various directions, navigating uneven surfaces, communicating effectively in person and through electronic systems, climbing ladders, and adhering to safety protocols.
- A minimum of six months experience in customer service, sales, or food and beverage service is required.
- Candidates must be at least 18 years of age.
- Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays is essential.
Combine your skills, creativity, and entrepreneurial mindset by joining our expanding team. Brightline offers a competitive compensation and benefits package, along with the chance to make a significant impact in the rapidly evolving travel industry.
Brightline Management, LLC is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages open discussions regarding potential accommodations.
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