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Luggage Attendant

2 months ago

Miami, Florida, United States Gale Hotels Full time
Job Title: Luggage Attendant

Job Summary:

The Luggage Attendant is a key member of the Front Desk team at Gale Hotels, responsible for providing exceptional service to our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Guest Services: Greet guests upon arrival, escort them to their designated room, and provide information about hotel services and amenities.
  • Luggage Handling: Load and unload luggage onto carts and transport them to and from guest rooms, ensuring timely and efficient service.
  • Check-in and Check-out: Assist guests with check-in and check-out procedures, ensuring a smooth and seamless experience.
  • Customer Support: Answer guest inquiries, address concerns, and provide solutions in a timely and professional manner.
  • Team Collaboration: Work closely with the Front Desk team to ensure seamless communication and coordination of guest services.
  • Inventory Management: Maintain inventory of products necessary to conduct the job, ensuring accurate tracking and reporting.

Requirements:

  • Experience: Minimum 1 year of experience as a Bellman/Luggage Attendant or relevant role.
  • Skills: Excellent verbal and written communication skills, ability to multitask, and prioritize tasks effectively.
  • Education: High School degree, GED, or equivalent.
  • Language Skills: Excellent verbal and written communication skills in English and Spanish (preferred).

Work Environment:

The Luggage Attendant will work in a fast-paced hotel environment, interacting with guests, colleagues, and external partners. The ability to work well under pressure, respond quickly to emergencies, and maintain a high level of professionalism is essential.