Customer IT Solutions Manager

2 weeks ago


Livingston, California, United States Foster Farms Full time
Job Overview - IT Support Operations Manager at Foster Farms

Foster Farms, a distinguished leader in poultry products since 1939, is in search of a committed professional to enhance their esteemed IT Department as the IT Support Operations Manager. Join a company that prioritizes integrity, quality, and collaborative teamwork.

POSITION OBJECTIVE:

Oversee, enhance, and manage the operations of the 24/7 Help Desk, customer computing environments, remote site IT services, and audio/visual support at Foster Farms. Ensure prompt resolution of IT challenges while delivering outstanding service to all users.

KEY RESPONSIBILITIES:

  • Supervise customer computing assistance, encompassing end-user platforms and software management
  • Lead help desk operations and escalation procedures
  • Manage remote IT engineering support for daily tasks and projects
  • Formulate policies, ensure adherence, and elevate service standards
  • Direct human resources functions, including staff training and performance assessments
  • Strategically plan and coordinate IT activities in line with corporate objectives and budgetary limits
  • Engage effectively with stakeholders, present findings to management, and facilitate problem-solving
  • Provide leadership, mentor team members, and stay informed on new technologies
  • Assist in financial planning, budget oversight, and cost management
  • Carry out special initiatives as required

Qualifications

Essential Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or a related discipline
  • 5-10 years of experience in systems support, including hardware, operating systems, and help desk services
  • Strong skills in project management and customer service
  • Excellent communication and mentoring skills

Desirable Qualifications:

  • Master's degree
  • 10+ years of IT experience within a manufacturing context
  • Experience in Systems Development and SAP/ERP management
  • Proven track record in talent development and team leadership
  • Potential for career growth

Physical Requirements:

  • Reliable transportation and valid driver's license
  • Willingness to travel occasionally and maintain consistent attendance
  • Comfortable with prolonged sitting and computer usage
  • Able to manage high-pressure situations and personnel challenges with composure

Additional Information

Your privacy is of utmost importance to us, and all information will be treated confidentially in accordance with EEO guidelines. Foster Farms is an equal opportunity employer, fostering diversity and inclusion within the workplace.



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