Area Operations Manager

2 weeks ago


Livingston, New Jersey, United States Orion Electrotech Full time
Position:
Area Operations Manager

Location:
Scotland Region

Compensation:
Approximately £51,000 + company vehicle

An exceptional opportunity has arisen for an Area Operations Manager with a strong background in commercial services to join a leading organization specializing in bespoke vehicle solutions. This role is pivotal in ensuring the highest standards of customer satisfaction across the Scotland region and overseeing the efficient functioning of the Service Centre.


Key Responsibilities:
  • Address customer needs promptly.
  • Optimize resource utilization within the Service Centre.
  • Guarantee that service technicians adhere to top mechanical standards.
  • Accurately complete administrative tasks.
  • Uphold a high standard of cleanliness and organization within the depot.
  • Assist in prioritizing technician workloads to ensure timely completion of tasks.
  • Achieve monthly objectives set for the Service Centre.
  • Monitor operational costs and ensure adherence to budgetary constraints.
  • Enhance the profitability of the Service Centre.
  • Continuously assess and improve staff efficiency and productivity.
  • Provide technical assistance for complex service issues.
  • Ensure adequate inventory levels in both the Service Centre and technicians' vehicles.
  • Strive for the highest rate of 'First Visit Fixes'.
  • Approve staff leave requests.
  • Identify and address training needs for technicians.
  • Conduct performance reviews for staff.
  • Engage in regular customer interactions as necessary.
  • Manage service contracts effectively.

Qualifications/Experience Required:
  • Proven experience in a managerial role within service operations.
  • Ability to thrive in a customer-centric environment.
  • Background in specialized vehicle, plant, or heavy goods vehicle sectors.
  • Strong communication skills.
  • Familiarity with SAP systems is advantageous.
  • Demonstrated management experience.
  • Valid driving license.

If you are interested in the Area Operations Manager position, please submit your application. Thank you for considering this opportunity. Due to the high volume of applications, we may not be able to respond to each application individually. If you do not receive a response within five working days, please assume your application has not been successful. For more job openings, please visit our website.

Orion Electrotech
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