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Customer Service Representative for Storage Solutions
2 months ago
About Mini Mall Storage Properties
Founded in 2020, Mini Mall Storage Properties has rapidly expanded its footprint across North America by acquiring storage facilities. Our dedicated team of self-storage professionals operates in 15 states and 7 provinces, managing over 50,000 units and nearly 8 million square feet of storage space. Our mission is to simplify storage solutions for individuals during various life transitions.
Our Vision
We aim to offer convenience and cutting-edge technology to our customers. Our storage solutions are designed to be affordable while ensuring top-notch safety, security, and innovation. As we grow, we embrace challenges and opportunities, fostering a dynamic, diverse, and inclusive team that collaborates across all functions to enhance the self-storage experience.
Role Overview
As a Storage Customer Service Associate, you will be instrumental in providing exceptional service to our clients while ensuring the smooth operation and upkeep of our storage facilities. Your role will involve managing leads, facilitating sales, delivering customer support, overseeing unit inventory, maintaining brand standards, ensuring security, handling delinquent accounts, managing auction processes, and performing daily financial reconciliations.
Key Responsibilities
- Proactively manage and convert leads into customers through effective lead management and a structured sales approach.
- Implement a systematic sales process to address customer needs and finalize rental agreements.
- Deliver outstanding customer service by addressing inquiries and resolving issues promptly and professionally.
- Conduct regular inspections to manage unit inventory, ensuring accurate tracking of availability and cleanliness.
- Maintain brand standards at the facility, including lighting and security camera functionality, to enhance customer experience.
- Perform security audits to protect the facility and tenants' belongings.
- Handle delinquent accounts through collection calls, adhering to established procedures.
- Facilitate the auction process for units with unpaid accounts, following legal and company guidelines.
- Ensure accurate daily business reconciliation, managing rent payments and other financial transactions.
- Other duties as assigned.
- High school diploma or equivalent; prior experience in sales, customer service, or property management is preferred.
- Basic computer skills, including proficiency in Microsoft Office.
- Able to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
- Comfortable working at various facilities throughout the week.
- Strong organizational and problem-solving skills, along with excellent interpersonal and communication abilities.
- Attention to detail in managing unit inventory, brand standards, and security protocols.
- Experience in delinquency management, including collection calls and daily financial reconciliation, while maintaining accuracy.
- We uphold our core values, making a positive impact on our community and holding ourselves accountable.
- With support from your colleagues and leadership, you will have the opportunity to grow personally and professionally.
- We provide a competitive compensation package, including a group benefits plan and a discretionary profit-sharing program.
- We prioritize a safety-first work environment.
At Mini Mall Storage Properties, we strive to create a workplace where everyone feels safe, included, inspired, and supported. We are committed to fostering a respectful and inclusive environment that values diverse perspectives and experiences.