Customer Service Specialist for Storage Solutions

2 weeks ago

Livingston, Texas, United States Mini Mall Storage Properties Full time

Established in 2020, Mini Mall Storage Properties has been actively acquiring storage facilities across North America, experiencing rapid growth in the United States. Our team consists of skilled and diverse self-storage professionals who operate in 15 states and 7 provinces, supporting our expansion throughout the continent. With over 50,000 units and nearly 8 million square feet of storage space, our mission is to simplify and enhance the storage experience during life's transitions.

The vision of Mini Mall is to offer storage seekers convenience and cutting-edge technology. We provide affordable storage options that prioritize industry-leading safety, security, and innovation. As we grow, we face both challenges and opportunities; our dynamic, diverse, and inclusive team collaborates effectively across various business functions to redefine the self-storage experience.

As a Storage Customer Service Associate at Mini Mall Storage, you will be crucial in delivering exceptional service to our clients while ensuring the smooth operation and upkeep of our storage facilities. Your role will involve lead management, sales, customer support, unit inventory oversight, adherence to brand standards, security measures, delinquency management, auction processes, and daily financial reconciliation.

KEY RESPONSIBILITIES:

  • Proactively manage and convert leads into clients through effective lead management and a structured sales approach.
  • Implement a systematic sales process to address customer needs and facilitate rental agreements.
  • Deliver exceptional customer service by addressing inquiries, resolving concerns, and handling issues promptly and professionally.
  • Conduct regular facility walkthroughs to manage unit inventory, ensuring accurate tracking of unit availability and cleanliness.
  • Maintain brand standards at the facility, including lighting and security camera functionality, to enhance the overall customer experience.
  • Perform security audits to protect the facility and tenants' belongings.
  • Handle delinquent accounts through collection calls, adhering to established procedures and policies.
  • Facilitate the auction process for units with unpaid accounts, following legal and company guidelines.
  • Ensure daily financial reconciliation, accurately recording and managing rent payments and other transactions.
  • Other responsibilities as assigned.
QUALIFICATIONS:
  • High school diploma or equivalent, with a preference for prior experience in sales, customer service, or property management.
  • Basic computer skills, including proficiency in Microsoft Office.
  • Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
  • Comfortable working across various facilities throughout the week.
  • Strong organizational and problem-solving skills, along with excellent interpersonal and communication abilities.
  • Meticulous attention to detail in managing unit inventory, brand standards, and security protocols.
  • Proficient in effective delinquency management, including collection calls, auctions, and daily financial reconciliation, while maintaining accuracy and reliability.
WHAT WE OFFER:
  • We embody our core values, making a positive impact on people and holding ourselves accountable.
  • With support from your colleagues and leadership, you will be empowered to innovate, grow personally and professionally, and bring your authentic self to work.
  • We provide a competitive compensation package, including a group benefits plan and discretionary profit-sharing program.
  • We are committed to a safety-first work environment.
At Mini Mall Storage Properties, we strive to create a workplace where everyone feels safe, included, inspired, trusted, and supported. We are dedicated to fostering a respectful and inclusive environment that values diverse perspectives, experiences, backgrounds, and attributes to achieve better results.

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