Client Support Specialist
2 weeks ago
Become an integral part of the Client Support Team at South Mountain Creamery, where we prioritize outstanding service for our valued customers. We are in search of a candidate who embodies a customer-centric approach and is committed to providing exceptional assistance. This role offers the opportunity to engage with our dedicated clientele, respond to their questions, and ensure their overall satisfaction.
Work Schedule: Monday - Friday, 8:00am - 4:00pm
Key Responsibilities:
- Handle incoming customer inquiries: Respond to calls, chats, and emails to assist customers with their questions and concerns.
- Assist customers with account access, order placements, and additional inquiries.
- Possess product expertise: Act as a knowledgeable resource to provide accurate information to customers.
Qualifications:
- Previous experience in customer service within an office environment is preferred.
- Excellent written and verbal communication abilities.
- Capability to address complaints with effective solutions and a positive demeanor.
- Dedication to surpassing customer expectations through outstanding service.
South Mountain Creamery is a family-owned enterprise committed to delivering fresh, locally sourced products to customers across various regions. Join our team of passionate individuals who share a common goal of providing high-quality food and service to the community. Enjoy competitive compensation, health benefits, retirement plans, paid time off, employee discounts, and a supportive work atmosphere. If you are looking for a rewarding career that positively impacts people's lives, consider becoming a part of the South Mountain Creamery family.
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