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Veterinary Client Relations Specialist

2 months ago

Middletown, Connecticut, United States Pieper Veterinary Full time


At Pieper Veterinary, we understand that an exceptional client experience begins the moment clients arrive at our facility. We are currently in search of dedicated, empathetic, and meticulous Call Center Client Service Specialists to become a part of our outstanding team of veterinary experts in our Specialty, Emergency, and Primary Care practice.

Our mission is straightforward: to enhance the well-being of our community, including both people and their pets, and we need your support to achieve this goal.


About You:


We firmly believe that veterinary care is a collaborative effort, and our ideal candidate shares this philosophy.

Effective communication is crucial in our field, and we seek individuals who can navigate client interactions and interpersonal communications with confidence and grace.

We are looking for a Client Service Specialist who can excel in a dynamic, high-pressure environment.

The perfect candidate will maintain composure during challenging and emotional circumstances, as well as manage pets in carriers or on leashes.

Familiarity with EzyVet and Smartflow is advantageous, though not mandatory.

We highly appreciate input from all team members, so please feel encouraged to share your thoughts, as they can truly make a difference.


What to Expect:

Collaborative Environment:

Our VECCS Level 1 Certified facility features specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Oncology, Surgery, and Exotics, along with a full team of experienced Emergency and Primary Care Veterinarians.

Supported by technicians, assistants, and liaisons, our hospital teams work in close collaboration to provide the highest standard of care.


Opportunities for Advancement:

We take pride in recognizing exceptional talent and a strong work ethic; if you demonstrate these qualities, you can anticipate opportunities for promotion from within.


Commitment to Professional Development:
We aim to retain and nurture our talent to the best of our ability. Expect numerous in-house continuing education opportunities, an annual symposium, and mentoring to support your career aspirations.

Inclusive Environment:
With a variety of specialties available, it's easy to discover where you belong. We also foster an inclusive atmosphere, ensuring that everyone feels welcome.
What We Offer:

- Supportive culture with social events and team-building activities
- Competitive paid time off and holidays
- Career growth and training opportunities
- Comprehensive medical, dental, and vision insurance
- Mental health-focused services
- 401(k) plan with a strong employer match
- Up to 75% employee pet care discount
- Annual uniform allowance

We understand that making a career change can be challenging.

We treat all discussions as confidential, and if a casual conversation is more your style, we can accommodate that as well. We genuinely enjoy our work and the people we collaborate with.

If you are interested in learning more about us, please visit our website.

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