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Airport Lounge Front Desk Ambassador

2 months ago

Cleveland, Ohio, United States Hyde Park Hospitality Full time
Front Desk Host Job Summary

The Club, a premier airport lounge located within the Cleveland Hopkins International Airport, is seeking a highly skilled and customer-focused Front Desk Host to join our team. As a Front Desk Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from arrival to departure.

Key Responsibilities:
  • Welcoming guests by name and assisting them throughout their stay
  • Providing information on lounge facilities and services, including amenities and activities
  • Processing sales and handling cash and credit card transactions
  • Restocking food, beverages, and supplies as needed
  • Completing daily sales reports and other administrative tasks
Requirements:
  • High school diploma or equivalent required
  • Related experience in hospitality, customer service, or a related field preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Knowledge of cash management and basic office procedures
Benefits:
  • Medical, dental, and vision insurance
  • Disability insurance
  • Vacation and PTO
  • 401(k) plan with company matching
  • Employee assistance program
  • Employee discounts on nationally recognized products and services

Hyde Park Hospitality is a dynamic and fast-growing company that values diversity and welcomes applicants from all backgrounds. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.