Airport Lounge Host

2 months ago


Cleveland, Ohio, United States Hyde Park Hospitality Full time
Front Desk Host Job Summary

The Club is a fast-paced, fun work environment that is growing in style and amenities. We are seeking a Full-Time Front Desk Host with flexible availability to work weekdays, weekends, and closing scheduled shifts. Shifts are subject to change, based on business needs.

Key Responsibilities
  • Perform full range of customer service duties in support of Company operations.
  • Ensure guests are made comfortable and kept informed of the status of their needs or wait times.
  • Process sales, check credentials, and usher guests into the lounge.
  • Offer drinks to guests who are waiting.
  • Restock food, beverages, snacks, coffee, cups, glasses, ice, etc. in all service areas as necessary.
  • Complete paperwork related to daily sales, cash handling, passenger counts, and miscellaneous reporting.
Requirements
  • High school diploma or GED is required.
  • Related background in hospitality, customer service, or restaurant/bar service.
  • One to two years related experience and/or training or equivalent combination of education and experience.
  • Must be at least 18 or 21 years of age according to state law.
  • Must be able to handle multiple tasks and possess outstanding communication skills, problem-solving, and organizational skills.
  • Must possess excellent interpersonal skills in order to communicate in a professional and pleasant manner with customers, passengers, and team members.
  • Knowledge of cash management and experience in general office/document administration.
  • Able to work rotating shifts, including weekends, holidays, and days off.
  • Ability to read, write, fluently speak, and understand the English language.
Benefits
  • Medical Insurance (Health, Dental, Vision)
  • Disability Insurance
  • Vacation and PTO
  • 401K Plan with generous Company Matching
  • Employee Assistance Program (EAP)
  • Employee Corporate Discounts for nationally recognized products and services

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