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Front Desk Ambassador

4 weeks ago

Cleveland, Ohio, United States IHG Full time
Job Title: Front Desk Ambassador

As a Front Desk Ambassador, you will be the first point of contact for our guests, setting the tone for their entire stay. Your warm and welcoming demeanor will make our guests feel at home, and your attention to detail will ensure that every aspect of their visit is seamless.

Key Responsibilities:

  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
  • Manage guest bookings, up-selling opportunities, and provide recommendations for local attractions and amenities.
  • Handle cash and credit transactions, ensuring accuracy and attention to detail.
  • Stay organized and manage multiple tasks simultaneously, prioritizing guest needs and ensuring a smooth check-in and check-out process.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Flexibility to work a variety of shifts, including nights, weekends, and holidays.

About Us:

At IHG Hotels & Resorts, we are committed to providing exceptional guest experiences and creating memorable moments for our guests. We are proud to be an equal opportunity employer, and we welcome applications from diverse candidates who share our values and passion for delivering outstanding service.