Front Desk Associate

4 weeks ago


Cleveland, Ohio, United States Concord Hospitality Full time
Front Desk Clerk Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Clerk. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Assist guests with a high level of courtesy and professionalism at all times.
  • Maintain a high level of service and hospitality, ensuring guest satisfaction.
  • Promptly and effectively deal with guest concerns or issues, resolving them in a timely manner.
  • Post guest charges, collect payments, and follow all cash handling procedures as required by Concord Hospitality.
  • Handle guest mail and messages with respect to privacy and professionalism.
  • Be knowledgeable of the hotel brand and various programs, including travel programs and special offers.
  • Communicate effectively with various departments and management on guest comments and concerns.
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Have full knowledge of hotel safety and emergency procedures.
Why Work with Concord Hospitality?

We offer a competitive wage and a comprehensive benefit package, including medical, dental, and vision plans, life insurance, and 401K options. Our company culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and offer opportunities for growth and development.

We are proud to be an EEO employer and maintain a drug-free workplace. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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