Airport Lounge Front Desk Host

3 weeks ago


Cleveland, Ohio, United States Hyde Park Hospitality Full time
Job Summary:

The Front Desk Host is a key member of our team at The Club, located within the Cleveland Hopkins International Airport. As a Front Desk Host, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for our guests, greeting them warmly and checking them in. Your role will also involve restocking food and beverages, handling cash and credit card transactions, and completing paperwork related to daily sales and passenger counts.

Key Responsibilities:
  • Provide exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.
  • Greet guests warmly and check them in.
  • Restock food and beverages as needed.
  • Handle cash and credit card transactions.
  • Complete paperwork related to daily sales and passenger counts.

Requirements:
  • High school diploma or equivalent required.
  • Related experience in hospitality, customer service, or restaurant/bar service preferred.
  • Ability to work rotating shifts, including weekends and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to lift 40 pounds and push/pull 120 pounds with assistance.

Benefits:
  • Medical insurance (health, dental, vision).
  • Disability insurance.
  • Vacation and PTO.
  • 401K plan with company matching.
  • Employee assistance program.
  • Employee corporate discounts.


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