Front Desk Associate

3 days ago


Cleveland, Ohio, United States Pyramid Global Hospitality Full time

About the Role:

As a Front Desk Staff Assistant at Pyramid Global Hospitality, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.

Key Responsibilities:

  • Manage reservations and answer guest inquiries in a timely and professional manner.
  • Maintain a clean and organized front desk area, ensuring a welcoming atmosphere for our guests.
  • Provide accurate information about the hotel, rooms, rates, and amenities, exceeding guest expectations.
  • Process payments and manage cash transactions accurately, maintaining a high level of integrity.
  • Coordinate with housekeeping and maintenance to ensure smooth operations, ensuring guest satisfaction.

What We Offer:

  • Ongoing training and development programs to enhance your skills and knowledge.
  • Flexibility to work various shifts, including evenings, weekends, and holidays, to accommodate our guests' needs.
  • Proficiency in hotel management software and Microsoft Office, with opportunities to develop your technical skills.

About Us:

Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in vibrant cities, committed to delivering exceptional hospitality experiences. We believe in the power of hospitality and seek individuals who share our values to join our team.


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