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IT Business Engagement Manager

2 months ago

Tampa, Florida, United States Jabil Full time
Job Summary

We are seeking a highly skilled IT Business Engagement Manager to join our team at Jabil. As a key member of our organization, you will be responsible for providing strategic consulting-level support and guidance throughout key IT initiatives.

Your primary focus will be on facilitating and leading the planning and execution of initiatives to enable Jabil to achieve its objectives through the effective use of technology.

Key Responsibilities
  • Manage stakeholders' perceptions and expectations with all IT services and capabilities.
  • Advocate for the business and external customers, driving requirements conversations and requirements definition for presentation to IT solution architects.
  • Advocate for and represent Jabil's IT capabilities, tailored solutions, and services delivered to the business.
  • Maintain a deep understanding of the business's and IT's strategic vision.
  • Advise on options, risks, costs versus benefits, and impacts on end-user products and services, business processes, and system priorities.
  • Foster alignment of IT capability and service delivery with business objectives and strategic roadmap.
  • Map priority of IT projects and requests to the strategic roadmap.
  • Maintain oversight for all IT services and solutions provided to assigned business and external customers, driving for high-quality service delivery and customer satisfaction.
  • Ensure best-quality outcomes and value resulting from the provided IT services and solutions.
  • Facilitate analysis of technology trends to determine impact to the achievement of customer goals.
  • Maintain awareness of changes to Jabil strategy, goals, and processes to ensure requirements appropriately reflect the need of the customer.
  • Negotiate agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final delivery.
  • Recap IT performance on a regular basis.
  • Ensure stakeholders' expectations are set and identify and resolve disconnects through negotiation or governance mechanisms.
  • Foster a positive environment with IT services, Operations, Finance, and BU teams.
  • Ensure IT ownership of implemented solutions.
  • Understand financial KPIs and impact of IT investment on business results.
Requirements
  • Strong technical skills and/or strategic skills.
  • Strong analytical skills and quality standards.
  • Commitment to customer service.
  • Proven success in project management of global-related projects.
  • Ability to participate in projects to ensure global readiness.
  • Experience in ensuring processes/people are in place to support regional and global areas of responsibility.
  • Strong knowledge of licensing and contracts.
  • Strong knowledge of regional logistics operations and industry.
  • Proficiency in use of personal computers, Microsoft Office products (Excel, Word, and PowerPoint), and e-mail skills required.