Front Desk Coordinator

4 weeks ago

Beverly Hills, California, United States Sollis Health Full time
About the Role

Sollis Health is seeking a highly skilled and customer-focused Front Desk Coordinator to join our team. As a key member of our concierge clinics, you will be responsible for delivering exceptional patient experiences and ensuring seamless administrative operations.

Key Responsibilities
  • Greet patients and members in a warm and welcoming manner, providing a high level of customer service.
  • Manage patient accounts, including scheduling appointments, updating registration information, and scanning documents.
  • Conduct temperature checks and COVID screening questions, ensuring a safe and healthy environment.
  • Enter membership leads and patient demographics into Salesforce, maintaining accurate and up-to-date records.
  • Schedule follow-up appointments for medical evaluations, vaccinations, and house calls as needed.
  • Address patient questions and concerns in a timely and professional manner, escalating issues as necessary.
  • Answer the Sollis medical hotline and direct patients to the appropriate team members for their medical care, billing questions, or other needs.
  • Maintain a clean and organized office space, adhering to Sollis brand standards.
  • Distribute mail and facilitate mailing items to members, as well as sign for packages as needed.
  • Check inventory, restock supplies, and partner with the inventory coordinator to ensure adequate stock levels.
Requirements
  • Associates degree or higher required.
  • 1-2 years of previous hospitality and/or medical office experience preferred.
  • Excellent administrative background, particularly in managing customers on the phone.
  • Ability to efficiently execute established office routines and policies.
What We Offer
  • Excellent benefits, including healthcare, dental, and vision.
  • 401K with 3% match.
  • Generous PTO, Sick Time, and Observed holidays.
  • Free Sollis Health membership for you and your eligible family members.
  • Employee stock options offering.
  • Annual professional development allocations.
  • Modern, elegant, and high-end work environment.

Range: $25-$28/hr. This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in Southern California. Actual pay is dependent on several factors, including years of experience, location, education, and more.

About Sollis Health: Sollis Health is a 24/7 members-only medical concierge service delivering expert, on-demand, emergency medicine treatment in a serene and private environment. We provide expert care in our state-of-the-art centers, virtually via telehealth visits, and in the comfort of our members' homes. We service New York, the Hamptons, Los Angeles, South Florida, and San Francisco, and provide around-the-clock telemedicine worldwide.

Sollis Health is proud to be an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected group status protected by law, including, but not limited to, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

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