Front Desk Representative
13 hours ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Peninsula Beverly Hills. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities- Manage front desk operations, including check-in, check-out, and guest services
- Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner
- Work collaboratively with the Front Office team to ensure seamless communication and coordination
- Maintain accurate records and reports, including guest information and hotel operations
- Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
- Experience in customer service, preferably in a luxury hotel or hospitality environment
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
- Knowledge of hotel operations and systems, including Opera
- Competitive salary and benefits package
- Opportunities for career growth and development
- Complimentary meals and car parking
- Discounted room rates and restaurant discounts
We are an equal opportunities employer and welcome applications from all qualified candidates. To be eligible to apply, you must have a US work authorization. The pay rate for this position is $29.50 per hour.
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Front Desk Representative
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