Front Desk Representative

13 hours ago


Beverly Hills, California, United States The Hongkong and Shanghai Hotels LTD Full time
About the Role

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Peninsula Beverly Hills. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Manage front desk operations, including check-in, check-out, and guest services
  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner
  • Work collaboratively with the Front Office team to ensure seamless communication and coordination
  • Maintain accurate records and reports, including guest information and hotel operations
Requirements
  • Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
  • Experience in customer service, preferably in a luxury hotel or hospitality environment
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
  • Knowledge of hotel operations and systems, including Opera
Benefits
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Complimentary meals and car parking
  • Discounted room rates and restaurant discounts

We are an equal opportunities employer and welcome applications from all qualified candidates. To be eligible to apply, you must have a US work authorization. The pay rate for this position is $29.50 per hour.



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