Front Desk Manager

14 hours ago


Beverly Hills, California, United States Waldorf Astoria Hotels & Resorts Full time
Front Desk Manager

Waldorf Astoria Beverly Hills is seeking a seasoned Front Desk Manager to lead our Front Office team in delivering exceptional guest experiences and driving financial profitability.

Key Responsibilities:
  • Direct and administer Front Office operations, ensuring seamless guest service and efficient room inventory management.
  • Monitor and develop team member performance, providing supervision, scheduling, and counseling to drive excellence.
  • Assess service and satisfaction trends, addressing issues and implementing improvements to enhance guest satisfaction.
  • Ensure compliance with Company standards and policies.
  • Initiate and implement up-selling techniques to promote hotel services and facilities, maximizing room occupancy and revenue.
  • Recruit, interview, and train team members to maintain a high-performing team.
Requirements:
  • Proven experience in Front Office management, with a strong track record of delivering exceptional guest experiences and driving financial results.
  • Excellent leadership and communication skills, with the ability to motivate and develop team members.
  • Strong analytical and problem-solving skills, with the ability to assess service and satisfaction trends and implement improvements.
  • Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
What We Offer:
  • A competitive hourly rate of $37 per hour, based on applicable experience and location.
  • Medical insurance coverage for you and your family.
  • A comprehensive benefits package, including access to your pay when you need it, mental health resources, and more.

Hilton is proud to have an award-winning workplace culture, ranking #1 World's Best Workplace by Great Place To Work & Fortune. We support the mental and physical wellbeing of all Team Members, so they can Thrive personally and professionally in a diverse and inclusive environment.



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