Product Client Solutions Manager
1 week ago
We are seeking a highly skilled Product Client Solutions Manager to join our team at State Street Corporation. As a key member of our organization, you will be responsible for developing and implementing product solutions that meet the needs of our clients.
Key Responsibilities- Develop a deep understanding of our existing product platform, including client base, application modules, workflows, and business models.
- Build strong relationships with colleagues across multiple functional groups, including sales, marketing, and product development.
- Develop and implement project management processes, including defining, prioritizing, and creating detailed project plans and programs.
- Drive effective communication related to program activity, serving as a key point person for the product team and partner for key stakeholders.
- Liaise with project stakeholders, both internal and external, to ensure stakeholders' expectations are met.
- Drive and facilitate project review process at a management level, ensuring appropriate team issues are elevated to management in a timely manner.
- Coordinate and track across client project deliverables to ensure we are meeting product initiative set forth in the business roadmap.
- Document product specifications and prepare business cases to drive development in scaled agile teams.
- Provide detailed business analysis and advice to clients (internal and external).
- Liaise with stakeholders to establish and document implementation requirements specific to in-scope services, develop "use cases" to document requirements.
- Identify and drive forward on-going enhancements to scope of services as needed.
- Guide clients on required reference data and other setups and mapping as part of initial client implementations.
- Capture on-going enhancements to scope of services for existing clients as needed into roadmap.
- Create and maintain client-facing documentation.
- Maintain an excellent working knowledge of the service offering to perform Subject Matter Expert activities: consultancy, implementation configuration, and demonstrations.
- Provide support to the Sales teams during Service Definition phases to help acquire new business.
- Work with peers across the aisle to partner in solutioning an end-to-end solution for new architecture and service needs.
- Work with Operations business units to assess and streamline processes in order to mitigate risk, cost, or service issues and generate efficiencies.
- Play a leading role in contributing input on product offerings and responsible for problem-solving and issue resolution as they arise.
- Independently compile, analyze, and interpret information related to complex business processing.
- Ensure clear, complete, and accurate documentation of user requirements and functional features.
- Continuously improve implementation practices and procedures such as estimating, scoping, quality assurance reviews, methodologies, and reengineering to deliver cost-effective and efficient deployments.
- Minimum of 10 years of experience in technical project or product management leadership in a financial services environment.
- Deep knowledge of electronic trading platforms in the Mutual Fund, FX, and Fixed Income space with extensive experience of trade settlement.
- Highly self-motivated with exceptional integrity and a track record of building high-performing teams.
- Willingness to learn and eagerness to collaborate as part of a larger team.
- Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role.
- Run meetings/workshops to explain and walk through business requirements.
- Create common and shared standards across peer group by implementing best practices.
- Client Communication and Presentations: Serve as the primary point of contact for clients regarding change initiatives, impact assessment providing clear and timely communication throughout the change process.
- Requirements Gathering: Collaborate with clients and internal cross-functional teams to understand business needs, requirements, and objectives related to proposed changes, document impact assessment.
- Planning and Coordination: Develop detailed project plans and timelines for change initiatives, coordinating activities across internal teams and stakeholders.
- Operational Risk/Compliance Management: Identify and mitigate any risk, regulatory, or compliance issues associated with proposed changes, ensuring minimal disruption to client operations and services, following applicable STT guidelines.
- Client-facing experience delivering large-scale solutions for external customers.
- Confident and clear communicator with excellent ability to articulate complex technical concepts to any audience.
- Experience with the implementation of mission-critical financial solutions.
- Ability to convey plans, issues, and concerns to clients and team members in a clear, logical, and concise manner.
- Ability to influence key decision-makers both internally and externally.
- Strong time management skills, including the ability to manage multiple projects in parallel.
- Strong problem-solving/analytical skills.
- Ability to work autonomously with confidence in a fast-moving, complex technical environment.
- Highly motivated with exceptional integrity and a track record of building high-performing teams.
- Technically competent with the ability to interact with development teams.
- Messaging familiarity with FIX, REST API, SFTP, JSON, XML, SWIFT FIN/MX.
- Familiarity working with and implementing Cloud hosting solutions.
- Power user of Excel.
- Bachelor's degree or equivalent.
State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.
We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance, and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs, and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
The salary range for this role is $135,000 - $210,000 per year.
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