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Client Solutions Manager

2 months ago

New York, New York, United States Ramp Full time
About Ramp
Ramp is the premier platform for contemporary finance teams.

By merging corporate cards with expense oversight, bill settlements, vendor management, accounting automation, and more, Ramp's comprehensive solution is crafted to save organizations both time and money, empowering finance teams to excel in their roles.

Our Mission
We aim to foster healthier businesses, and our results speak for themselves: over 25,000 businesses utilize Ramp, saving an average of 5% and closing their financial records 8 times faster.

Founded in 2019, Ramp operates the fastest-growing corporate card and bill payment platform in the United States, facilitating tens of billions of dollars in transactions annually.

Our investors include prominent names such as Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, alongside over 100 angel investors who are founders or executives of leading firms.

The Ramp team consists of exceptional leaders from top financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology giants like Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

In 2023, Ramp was recognized as Fast Company's #1 Most Innovative Company in North America, LinkedIn's #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.

About the Role
Client Solutions Managers are pivotal in forging partnerships with Ramp clients, serving as a bridge between customers and our internal technical teams.

You will collaborate with Customer Success and Account Management teams to identify, prioritize, and develop financial solutions for existing clients, ensuring Ramp continues to evolve alongside their requirements.

As the technical and financial subject matter expert for our clients, you will design solutions that meet their needs through Ramp and partner integrations.

Working closely with Post-Sales teams, you will influence the roadmaps of Product, Design, and Engineering teams to enhance Ramp's offerings, delivering greater value to our clients.

You will define the financial and technical success criteria for clients from onboarding through activation and expansion.

Representing Product, Design, and Engineering externally, you will operate with a profound understanding of Ramp's technical capabilities.

This role demands technical expertise to comprehend and educate on robust accounting features, integrating them across all customer touchpoints.

What You'll Do
  • Collaborate with Customer Success and Account Management teams to effectively convey Ramp's technical accounting features and advantages to clients through tailored product demonstrations.
  • Focus areas include NetSuite, MS Dynamics, Sage Intaact, and other ERP integrations.
  • Assist clients in resolving technical challenges and propose effective product implementations with a comprehensive understanding of integration and configuration options.
  • Through customer discovery, assess client requirements for expanding their Ramp partnership, determining Ramp's fit through use cases, cost-benefit/ROI analysis, and technical competencies.
  • Work directly with onboarding specialists to support complex technical and accounting implementations of Ramp.
  • Serve as a subject matter expert across our HRIS and Accounting integration partners, collaborating with Sales, Product, and partners to advocate for integration development aligned with client needs.
  • Support technical documentation and maintain our internal knowledge base for customer use cases and best practices.
  • Partner closely with the product team to ensure client feedback and pain points are acknowledged, reviewed, and prioritized as necessary.
What You Need
  • Bachelor's degree in computer science, engineering, business, finance, or accounting.
  • A minimum of 4 years in Technical Account Management, Implementation, Solutions Consulting, or delivering business SaaS solutions and utilizing APIs, preferably within the financial sector.
  • A deep understanding of accounting systems, accounting/controllership needs, and finance/accounting workflows.
  • Strong knowledge of HRIS and/or ERP solutions.
  • Excellent engineering, system design, and technical specification writing skills.
  • Ability to anticipate client needs and position product solutions accordingly.
  • Exceptional verbal and written communication skills, along with strong interpersonal skills.
  • Outstanding organizational, project management, and time management abilities.
  • A bias towards action, adaptability, and the capacity to thrive in a fast-paced environment typical of a high-growth startup.
Compensation
The annual salary/OTE range for this role is $165,750-$195,000 (75/25 split) + target equity + benefits (including medical, dental, vision, and 401(k)).Benefits (for U.S.-based full-time employees)
  • 100% medical, dental & vision insurance coverage for you.
  • Partially covered for your dependents.
  • One Medical annual membership.
  • 401k (including employer match on contributions made while employed by Ramp).
  • Flexible PTO.
  • Fertility HRA (up to $5,000 per year).
  • WFH stipend to support your home office needs.
  • Wellness stipend.
  • Parental Leave.
  • Relocation support.
  • Pet insurance.
Other Notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.