Customer Support Specialist

2 weeks ago


Tampa, Florida, United States Tampa Bay FCU Full time


As a Customer Support Specialist, you will engage in responsibilities within a call center setting, delivering exceptional assistance to our members and prospective members through various communication channels including phone calls, emails, faxes, and written correspondence.

Your role will support a sales and service atmosphere aligned with the values and objectives of Tampa Bay FCU.

Perform a range of customer support tasks that contribute to the effective operation and advancement of Tampa Bay FCU's business goals.

A Customer Support Specialist ensures high-quality service and support to members while maintaining the confidentiality and privacy of member information.


Customer Support Specialist Key Responsibilities:
Manage a substantial volume of incoming and outgoing calls
Assist members with diverse transactions via telephone, fax, email, and text, including but not limited to processing loan payments, conducting transfers, providing access to online banking, and performing account maintenance and research
Offer product and service information to members in a helpful and professional manner to enhance member relationships and support their financial objectives
Possess comprehensive knowledge of the products and services offered by the Credit Union and its affiliates to guarantee accurate information is relayed to members
Ensure member satisfaction by demonstrating patience and providing a pleasant interaction at all times, striving to meet or exceed expectations
Maintain awareness of call volumes
Exercise independent judgment when necessary

Customer Support Specialist Experience:
Six months to two years of relevant experience in customer service, including time spent in preparatory roles
Preferred experience in a call center environment
Preferred experience in customer service
Bilingual candidates (English/Spanish) are preferred

Customer Support Specialist Education:
High School diploma or GED is required
Some college education is preferred

Comprehensive Benefits Package

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