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Client Engagement Support Specialist

2 months ago

Louisville, Kentucky, United States CommonSpirit Health Full time

Position Overview:

Empower Lives, Inspire Change - Your Journey to Transformation Starts Here

At CommonSpirit Health, we are dedicated to making a significant difference in the lives of our patients and their families. Our mission is driven by compassion, integrity, and collaboration, ensuring that we meet the unique needs of each individual we serve. We strive for excellence in every aspect of our operations, consistently aiming to exceed quality standards and the expectations of our patients and healthcare partners.

Key Responsibilities:

As a Client Engagement Support Specialist, you will play a crucial role in identifying emerging opportunities and trends that will influence our strategic initiatives. Your analytical skills and insights will be vital in shaping our business strategies and enhancing our market presence.

Your journey will involve establishing and nurturing impactful relationships with key stakeholders, including long-term care facilities. Through regular engagement and effective communication, you will manage these relationships with professionalism and efficiency. As a steward of client information, you will maintain accurate records, fostering strong connections between clients and our organization, ultimately delivering exceptional customer satisfaction.

Your empathy will be evident as you address inquiries and concerns from customers and patients promptly and accurately. You will serve as a knowledgeable resource, providing clear explanations of private pay, Medicare, and Medicaid guidelines, as well as insurance plan benefits and organizational policies, ensuring that our patients and caregivers receive the support they require.

In this role, you will also meet with patients and caregivers to coordinate services for their transition to home or assisted living settings. Your attention to detail will be paramount in ensuring that all necessary documentation is completed accurately and submitted in a timely manner, facilitating smooth transitions and peace of mind for all involved.

Benefits:

  • Generous annual bonus structure recognizing your contributions
  • Comprehensive vacation plan for your well-being
  • Paid holidays and floating holidays (PTO)
  • Health insurance options through Blue Cross Blue Shield
  • Dental and vision coverage
  • Retirement savings plan with Fidelity 401(K)
  • Mental health support through Lyra
  • Life and disability insurance options

Qualifications:

  • High School Diploma or equivalent
  • Relevant experience in the industry
  • Preferred: Minimum of one year of sales experience

At CommonSpirit Health, we are committed to being an Equal Opportunity Employer, fostering diversity, equity, and inclusion in all facets of our organization. We value the unique contributions of every individual, including those from minority backgrounds, protected veterans, and individuals with disabilities.