Bilingual Childcare Assistance Receptionist

2 weeks ago


Indianapolis, Indiana, United States Firefly Children & Family Alliance Full time
Position Overview

BUILD A MEANINGFUL CAREER

Few roles provide the fulfillment that comes from contributing to the well-being of vulnerable children and families. At Firefly Children and Family Alliance, you will have the opportunity to positively influence the lives of countless individuals.

We are currently seeking a Bilingual CCDF Receptionist. In this capacity, you will support eligible families in navigating the application process for childcare voucher assistance, enabling them to pursue employment or educational opportunities. This role will report to the CCDF Director of Administration.

Key Responsibilities:

Data Management and Tracking (20%)

  • Maintain a log for paperwork submissions for each client
  • Ensure all visitors sign in upon arrival and for scheduled appointments

Customer Service (70%)

  • Direct incoming phone inquiries to the appropriate personnel
  • Screen walk-in visitors and inform relevant staff
  • Provide answers and necessary documentation to inquiries

Administrative Support (10%)

  • Perform photocopying, faxing, filing, and emailing tasks
  • Assist program staff as required
Qualifications:
  • High School Diploma or equivalent
  • Minimum age of 21 years
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Experience managing multiple incoming phone lines
  • Clerical experience
  • Familiarity with office equipment and computer systems
  • Ability to learn about agency programs
  • Teamwork skills when applicable
  • Capacity to respond appropriately to cultural differences among staff, clients, and visitors
  • Fluency in at least two languages, including English
At Firefly Children and Family Alliance, we are dedicated to promoting diversity, equity, and inclusion. We encourage individuals who reflect the diverse identities and experiences of the communities we serve to consider this opportunity.

Equal Employment Opportunity:

Firefly Children & Family Alliance is committed to a policy of non-discrimination based on race, color, national origin, religion, sex, sexual orientation, gender identity, or disability.



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