Bilingual Childcare Assistance Receptionist
1 week ago
BUILD A MEANINGFUL CAREER
Few positions provide the fulfillment that comes from contributing to the well-being of vulnerable children and families. Firefly Children and Family Alliance is a leader in this mission. As part of our organization, you will have the opportunity to positively influence the lives of countless individuals.
We are currently seeking a Bilingual CCDF Receptionist. In this capacity, you will support eligible families in navigating the application process for childcare voucher assistance, enabling them to pursue employment or educational opportunities. This role will report to the CCDF Director of Administration.
Key Responsibilities:Data Management and Tracking (20%)
- Maintain a comprehensive log for all client paperwork submissions.
- Ensure all visitors sign in upon entering the facility and for scheduled appointments.
Customer Service (70%)
- Direct incoming phone inquiries to the appropriate personnel.
- Screen walk-in visitors and alert relevant staff members.
- Provide information and assistance as needed.
Administrative Support (10%)
- Perform tasks such as photocopying, faxing, filing, and emailing.
- Assist program staff with various administrative duties as required.
- High School Diploma or equivalent.
- Minimum age of 21 years.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Experience managing multiple incoming phone lines.
- Prior clerical experience.
- Familiarity with office equipment and technology.
- Understanding of agency programs.
- Ability to collaborate effectively within a team.
- Capability to respond sensitively to cultural differences among clients and staff.
- Fluency in at least two languages, including English.
Equal Employment Opportunity:
Firefly Children & Family Alliance is committed to a policy of equal employment opportunity and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity, or disability.
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