Bilingual Childcare Assistance Receptionist

1 week ago


Indianapolis, Indiana, United States Firefly Children & Family Alliance Full time
Job Overview

EMBARK ON A MEANINGFUL CAREER

Few roles provide the fulfillment that comes from contributing to the well-being of vulnerable children and families. Firefly Children and Family Alliance is a leader in this mission. As part of our team, you will have the opportunity to positively influence the lives of countless children and families in Indiana.

We are currently seeking a Bilingual CCDF Receptionist. In this position, you will support eligible families in navigating the application process for childcare voucher assistance, enabling them to pursue employment or educational opportunities. This role will report directly to the CCDF Director of Administration.

Key Responsibilities:

Data Management and Oversight (20%)

  • Maintain an accurate log for client paperwork submissions.
  • Ensure all visitors sign in upon entering the facility and for scheduled appointments.

Customer Service Excellence (70%)

  • Direct incoming calls to the appropriate departments.
  • Screen and assist walk-in visitors, notifying relevant staff as needed.
  • Provide information and documentation to answer inquiries effectively.

Administrative Support (10%)

  • Perform photocopying, faxing, filing, and emailing tasks.
  • Assist program staff with various administrative duties as required.
Qualifications:
  • High School Diploma or equivalent required.
  • Minimum age of 21 years.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Experience managing multiple incoming phone lines.
  • Previous clerical experience is essential.
  • Familiarity with office equipment and computer systems.
  • Ability to acquire knowledge of agency programs.
  • Strong teamwork skills.
  • Capacity to respond sensitively to cultural differences among clients and staff.
  • Fluency in at least two languages, including English.
At Firefly Children and Family Alliance, we are dedicated to promoting diversity, equity, and inclusion. We encourage individuals who represent diverse identities and experiences to consider this opportunity.

Equal Employment Opportunity:

Firefly Children & Family Alliance is committed to a policy of non-discrimination on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.

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