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Patient Services Representative

2 months ago

Indianapolis, Indiana, United States Windrose Health Network Inc Full time
Job Overview

Are you dedicated to enhancing the well-being of patients and communities through exceptional healthcare services? If so, the role of Bilingual Medical Receptionist at Windrose Health Network may be the perfect fit for you. We are on the lookout for a motivated individual who is fluent in Hakha/Burmese and possesses a strong commitment to patient advocacy and service excellence.

Key Responsibilities
  • Direct incoming calls to the appropriate Health Center personnel.
  • Take messages as necessary to ensure effective communication.
  • Manage appointment scheduling and confirm patient registration details.
  • Process patient co-pays and other financial transactions.
  • Maintain a tidy and welcoming reception area.
Qualifications

Education: High School diploma or GED is required. Exceptional customer service skills are essential.

Experience:

  • Minimum of two years of experience as a receptionist in a healthcare environment is preferred.
  • Proficiency in Microsoft Word and Excel, along with familiarity with electronic medical records (EMR).
  • Fluency in both Hakha/Burmese and English is required.
Preferred Skills
  • Customer service experience: 2 years (preferred)
  • Knowledge of medical terminology: 1 year (preferred)
  • Computer proficiency: 1 year (preferred)
Work Environment

This position is full-time and requires in-person attendance. The work schedule consists of 8-hour shifts from Monday to Friday, with no evening or weekend hours.

Benefits
  • 401(k) and matching contributions
  • Comprehensive health, dental, and vision insurance
  • Paid time off and holidays
  • Employee assistance programs
  • On-the-job training and development opportunities

Windrose Health Network is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.