Customer Experience Coordinator

1 week ago


Tampa, Florida, United States North American Roofing Full time
Job Title: Customer Experience Coordinator

North American Roofing is a commercial roofing contractor with a focus in the Southeast U.S. We are seeking a dynamic individual to join our Customer Experience team as a Customer Experience Coordinator.

Job Summary:

The Customer Experience Coordinator will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise. This is a hybrid role, with 3 days per week spent in our Tampa office.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate records of customer interactions and updates.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement process improvements to enhance the customer experience.
Requirements:
  • High school diploma or equivalent.
  • 1+ years' experience in a customer service role.
  • Experience in commercial roofing is preferred.
  • Proficient in Microsoft products (Excel and Word).
  • Excellent communication and organizational skills.
Work Environment:

This role is performed in a hybrid, office environment. Repetitive bending and stooping with occasional lifting up to 10 pounds is required. Repetitive finger/hand/forearm motion necessary for completing data entry. Ability to manipulate keyboards, telephone keypads, and copy equipment essential. Talking and listening required for answering telephones and conversing personally with customers and staff. Manual dexterity required for accessing filing cabinets in various locations.



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