Customer Experience Representative
2 weeks ago
Company Overview: North American Roofing is a leading commercial roofing contractor with a strong focus on delivering exceptional customer experiences in the Southeast United States.
Job Summary: We are seeking a highly skilled and customer-focused individual to join our Customer Experience team as a Customer Experience Representative. This role will be responsible for providing top-notch service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Customer Service: Respond to customer inquiries, resolve issues, and provide timely and effective solutions to ensure customer satisfaction.
- Account Management: Maintain accurate and up-to-date customer records, track customer interactions, and identify opportunities to improve customer experiences.
- Communication: Develop and maintain strong relationships with customers, colleagues, and other stakeholders through effective communication, active listening, and clear documentation.
- Process Improvement: Analyze customer feedback, identify areas for improvement, and recommend changes to processes and procedures to enhance customer experiences.
- Team Collaboration: Work closely with cross-functional teams, including sales, operations, and marketing, to ensure seamless customer experiences and achieve business objectives.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: 1+ year of experience in a customer service role, preferably in the commercial roofing industry.
- Skills: Excellent communication, organizational, and problem-solving skills; proficiency in Microsoft products (Excel, Word); and ability to work in a hybrid office environment.
Work Environment: This role will be performed in a hybrid office environment, requiring occasional lifting up to 10 pounds, repetitive bending and stooping, and manual dexterity for accessing filing cabinets and using office equipment.
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