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Customer Service Coordinator

2 months ago

Tampa, Florida, United States Berger Allied Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Berger Allied. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate communication, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Coordinate all origin agent moves and work with agents, customers, and the Berger team to effectively schedule and monitor shipments.
  • Responsible for all inbound shipments and work with agents, customers, and the Berger team to schedule delivery and debris pickups.
  • Produce complete and accurate information regarding service requirements, facilitating accurate estimates.
  • Provide accurate information and service to internal and external customers, working in conjunction with Operations, Sales, and Customer Service Coordinators.
  • Monitor and track all pending and will-advise orders, including entering information about scheduling, cancellations, and inactive orders.
  • Ensure all pack jobs are scheduled with ETAs to customers and coordinators in a timely manner.
  • Maintain accurate records and reports, and provide regular updates to management.
Requirements
  • High School Diploma or Equivalent (required).
  • Amazing organizational and multitasking skills are a must.
  • Strong time management skills.
  • Comfortable working in a multitasking, fast-paced work environment.
  • Working knowledge of Microsoft Office Suite.
  • Capable of working independently, and as a member of a team, while making quality, time-sensitive decisions.
  • Dedicated to providing each customer with a positive, memorable experience.
What We Offer
  • Competitive Pay.
  • Medical, Dental & Vision Benefits.
  • Paid Time Off (accruing your very first day).
  • 401K.
  • Employee Discounts with Verizon, Sketchers, and more.
About Us

Berger Allied is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 100 years. Berger is Allied Van Lines' largest agent with 16 locations throughout the U.S.

We are committed to providing exceptional service to our customers, and we believe that our employees are the key to our success. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.