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Customer Experience Coordinator

2 months ago

Tampa, Florida, United States North American Roofing Full time
Customer Experience Coordinator

We are seeking a highly skilled and customer-focused individual to join our Customer Experience team at North American Roofing. As a Customer Experience Coordinator, you will play a critical role in providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate records of customer interactions and update our service database accordingly.
  • Collaborate with internal teams to gather data and provide insights to improve customer experience.
  • Develop and implement process improvements to enhance customer satisfaction and loyalty.
  • Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
Requirements:
  • High school diploma or equivalent required.
  • 1+ years of experience in a customer service role, preferably in commercial roofing.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to work in a hybrid office environment and adapt to changing priorities.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.