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Customer Experience Coordinator
2 months ago
We are seeking a highly skilled Customer Experience Coordinator to join our team at PatientPoint. As a key member of our customer service team, you will be responsible for providing exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities- Customer Communication:
- Respond promptly to customer inquiries and provide accurate information about products and services.
- Handle and resolve customer complaints and concerns in a professional and efficient manner.
- Problem Resolution:
- Investigate and resolve customer issues promptly and accurately.
- Collaborate with other departments to escalate and solve complex problems.
- Upsell Opportunities:
- Identify opportunities to grow accounts and provide solutions to meet customer needs.
- Customer Satisfaction:
- Ensure high levels of customer satisfaction through excellent service.
- Proactively gather customer feedback and insights.
- Documentation:
- Maintain accurate and detailed records of customer interactions.
- Document and report recurring issues for process improvement.
- Team Collaboration:
- Collaborate with internal teams to improve overall customer experience.
- Share insights and feedback with the team to enhance service quality.
- Associate degree or combination of education and experience.
- Proven experience in a customer service and/or sales related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and critical-thinking abilities.
- Ability to handle stressful situations with composure.
- Familiarity with customer relationship management (CRM) systems.
We offer a competitive compensation package, comprehensive benefits, and a hybrid work model. Our team is committed to providing modernized benefits and cultural perks to our teammates. We recognize that privacy is important to you, and we want you to be familiar with how we may collect, use, and disclose your information.