Customer Relations Coordinator

2 months ago


Tampa, Florida, United States AutoNation Full time
Job Summary

AutoNation is seeking a highly skilled Customer Relations Coordinator to join our team. As a key member of our customer service team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Customer Retention: Develop and implement strategies to retain existing customers, ensuring their satisfaction and loyalty to our brand.
  • Quality Control: Monitor and address customer complaints, ensuring prompt and effective resolution.
  • Communication: Maintain open and transparent communication with customers, providing regular updates on their vehicle's status and any issues that may arise.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, complaints, and resolutions.
  • Problem Solving: Collaborate with other departments to resolve customer complaints and issues, ensuring a positive experience for our customers.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of customer service experience preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Environment: Collaborative and dynamic work environment with a team of experienced professionals.


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