Resort Representative

4 weeks ago


Palm Springs, California, United States Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

We are a leading provider of vacation ownership and hospitality services, dedicated to putting the world on vacation. Our mission is to deliver exceptional guest experiences through our team of highly trained and dedicated professionals.

Key Responsibilities:
  • Provide warm and welcoming service to guests from around the world, ensuring a memorable experience from registration to checkout.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions.
  • Process cash and credit card transactions with accuracy and attention to detail, following established procedures.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.
Requirements:
  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write, and understand English.
  • Ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.
Benefits:

We offer a comprehensive range of benefits to our associates, including medical, dental, and vision coverage, flexible spending accounts, life and accident coverage, disability, and a 401(k) plan with employer match.

Compensation:

The hourly rate for this role is $17.00.

About Us:

We are a global hospitality company, dedicated to delivering exceptional guest experiences and building a culture of inclusivity and excellence. We are committed to strengthening our business, its neighboring communities, and the customer experience.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.



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