Front Desk Agent Representative

2 months ago

Pagosa Springs, United States The Springs Resort Full time

Are you passionate about providing exceptional hospitality and creating memorable experiences for guests seeking relaxation and rejuvenation? If so, we have an exciting opportunity for you to join our team as a Front Desk Agent at The Springs Resort.

If you are dedicated to providing exceptional guest experiences and thrive in a dynamic hospitality environment, we invite you to apply for the Front Desk Agent position at The Springs Resort. Join us in creating unforgettable moments for our guests and be part of a team committed to excellence in hospitality.

The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

REASONABLE ACCOMMODATION STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Requirements

Requirements

Education & Experience:

  • College coursework in related fields helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
Physical requirements:
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift. General Requirements
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Presidian Standards, as required by scheduling, which will vary according to the needs of the hotel. Guest Service Agent,
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Presidian Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
DUTIES & FUNCTIONS Fundamental Requirements
  • Greet and welcome all guests and staff approaching the Front Desk in accordance with Presidian standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions.
  • Be familiar with all in-house groups. •Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.


Salary Description

$16.00 to 17.00 per hour to start

  • Front Desk Agent Representative

    2 weeks ago

    Pagosa Springs, United States The Springs Resort And Spa Pagosa Springs Co Full time

    Your mission: Should you choose to accept it Insert Hotel Name is searching for a Front Desk Agent, where you'll be the first point of contact for our guests! You'll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you're passionate about hospitality and enjoy interacting...

  • Front Desk Agent Representative

    2 weeks ago

    Pagosa Springs, United States The Springs Resort and Spa, Pagosa Springs, CO Full time

    Job DescriptionJob DescriptionYour mission:Should you choose to accept it…[ Insert Hotel Name ] is searching for a Front Desk Agent, where you'll be the first point of contact for our guests! You'll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you're...

  • The Springs Resort Expansion

    1 week ago

    Pagosa Springs, United States The Springs Resort Full time

    Your mission:Should you choose to accept it...The Springs Resort is searching for a Front Desk Agent, where you'll be the first point of contact for our guests! You'll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you're passionate about hospitality and enjoy interacting...

  • The Springs Resort Expansion

    7 days ago

    Pagosa Springs, United States The Springs Resort Full time

    Your mission:Should you choose to accept it...The Springs Resort is searching for a Front Desk Agent, where you'll be the first point of contact for our guests! You'll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you're passionate about hospitality and enjoy interacting...

  • Front Desk Agent

    4 days ago

    Rock Springs, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Studio 6 Rock Springs [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Agent

    5 months ago

    Shingle Springs, United States Quality Inn & Suites Full time

    We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: Register and assign rooms to guests Confirm phone and online reservations Respond to guest needs, requests, and complaints Collect payment from guests Keep records of occupied rooms...

  • Front Desk Agent

    2 months ago

    Steamboat Springs, United States KSL Resorts Full time

    As a Front Desk Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. You are a positive, hardworking team member who will conduct the business of the property's front office in this dynamic work...

  • Front Desk Team Member

    3 days ago

    Pagosa Springs, Colorado, United States The Springs Resort Full time

    Job DescriptionWe are seeking a motivated and customer-focused Front Desk Agent to join our team at The Springs Resort. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in experience.The successful candidate will possess excellent communication and interpersonal skills,...

  • Front Desk Agent

    2 months ago

    Bonita Springs, United States HYATT Hotels Full time

    Hyatt Hotels - 11800 Coconut Plantation Drive [Guest Service / Concierge] As a Front Desk Agent at Hyatt Hotels, you'll: Greet and register the guest, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay; Register guests making and modifying reservations; Perform hotel operator and concierge...

  • Hotel Front Desk Agent

    1 month ago

    Colorado Springs, United States Doubletree by Hilton- Colorado Springs Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Customer Service Representative with Front Desk Expertise

    3 weeks ago

    Palm Springs, California, United States Remington Full time

    We are seeking a highly motivated and detail-oriented Customer Service Representative to join our Remington team as a Front Desk Agent. In this role, you will be responsible for delivering exceptional guest experiences by providing prompt and professional service.Key Responsibilities:Greet and communicate cordially with guests, checking them in and out of...

  • Front Desk Agent

    3 months ago

    Glenwood Springs, United States Quality Inn & Suites Full time

    Front Desk Agent - Highly Skilled and Motivated Are you looking for an exciting opportunity to join a dynamic team? Do you thrive in a fast-paced and customer-focused environment? If so, we have the perfect job for you! As a Front Desk Agent at Quality Inn & Suites, you will play a vital role in ensuring the smooth operation of our hotel. You will be...

  • Front Desk Agent

    3 weeks ago

    Glenwood Springs, United States Renascent Hospitality dba Hilton Garden Inn Arvada Full time

    Front Desk Agent - Highly Skilled and Motivated Are you looking for an exciting opportunity to join a dynamic team? Do you thrive in a fast-paced and customer-focused environment? If so, we have the perfect job for you! As a Front Desk Agent at Comfort Inn & Suites, you will play a vital role in ensuring the smooth operation of our hotel. You will be...

  • Front Desk Representative

    3 days ago

    Shingle Springs, California, United States Quality Inn & Suites Full time

    Job Description: Front Desk RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. This role involves providing exceptional service to our guests, responding to their needs, and ensuring a smooth check-in process.About Quality Inn & Suites:We pride ourselves on delivering exceptional...

  • Front Desk Agent

    5 months ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Overview: The Highlands is looking for new Front Desk Agents to join our team! As a Front Desk Agent, you are the first point of contact with guests and handle most aspects of a guests stay. You will also greet guests, assist with check-ins/check-outs, answer guest questions and help resolve any guest issues. Our goal is to provide great hospitality and to...

  • Front Desk Agent

    2 months ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Overview: The Highlands is looking for new Front Desk Agents to join our team! As a Front Desk Agent, you are the first point of contact with guests and handle most aspects of a guests stay. You will also greet guests, assist with check-ins/check-outs, answer guest questions and help resolve any guest issues. Our goal is to provide great hospitality and to...

  • Boutique Hotel Front Desk Agent

    5 months ago

    Palm Springs, United States Common Thread Hotels Full time

    Description We are looking for a Boutique Hotel Front Desk Agent Server to serve as our guests' first point of contact and manage all aspects of their accommodation. Boutique Hotel Server responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. We offer a full service food and beverage...

  • Evening Front Desk Agent

    2 weeks ago

    Harbor Springs, United States Sugarloaf Mountain Corporation Full time

    Overview The Highlands is looking for new Evening Front Desk Agents to join our team As a Front Desk Agent, you are the first point of contact with guests and handle most aspects of a guests stay. You will also greet guests, assist with check-ins/check-outs, answer guest questions and help resolve any guest issues. Our goal is to provide great hospitality...

  • Front Desk Representative

    2 weeks ago

    Saratoga Springs, New York, United States Hay Creek Hotels Full time

    About the Role:At Hay Creek Hotels, we are seeking a highly skilled and passionate Front Desk Agent to join our opening team at the Brookmere Hotel in Saratoga Springs, New York. As a Front Desk Agent, you will be responsible for providing exceptional customer service to guests, registering arrivals and departures, handling room assignments, and responding...

  • Front Desk Associate Manager

    7 days ago

    Shingle Springs, California, United States Quality Inn & Suites Full time

    About Us:Quality Inn & Suites is a leading provider of hospitality services, dedicated to delivering exceptional guest experiences and exceeding customer expectations. Our team of professionals is committed to creating memorable moments for our guests, and we're looking for like-minded individuals to join our ranks.What We Offer:* Competitive salary range:...