Spa Revenue Expert
5 days ago
At Amrit Ocean Resort & Residences, we are dedicated to providing exceptional wellness experiences that promote mindful living and unlimited potential. As a Spa Revenue Expert, you will play a crucial role in maximizing spa revenue through the effective management of our luxury spa inventory.
Company Overview: Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. With a rapidly expanding presence in Europe, Latin America, and the Caribbean, our portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.
Key Responsibilities: The successful candidate will be responsible for:
- Maximizing room revenue and occupancy by reviewing status daily, including monitoring selling status of house, flash reports, allowances, and other relevant metrics.
- Attending daily and weekly Revenue Strategy meetings to stay up-to-date on market trends and industry developments.
- Following the Revenue Strategy program according to SOP, ensuring timely processing of travel agent checks, and controlling suite inventory.
- Maintaining rate integrity and ensuring that Forecast is completed on a timely basis, according to SOP's.
- Providing exceptional customer service, responding to guest inquiries, and resolving any issues promptly and professionally.
Requirements: To be successful in this role, you will need to possess:
- Excellent communication and interpersonal skills, with the ability to effectively communicate with all levels of employees and guests.
- Strong analytical and problem-solving skills, with the ability to multitask and prioritize departmental functions to meet deadlines.
- Knowledge of property management systems (PMS) and revenue management tools.
- Ability to work in a fast-paced environment, with a high level of energy and a customer-centric approach.
Estimated Salary: $55,000 - $65,000 per annum, depending on experience and qualifications.
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