Hotel Guest Services Representative

4 weeks ago


Desert Hot Springs, California, United States Azure Palm Hot Springs Resort & Spa Full time
Job DescriptionAt Azure Palm Hot Springs Resort & Spa, we are seeking a talented Guest Services Representative to join our team. This is a unique opportunity to work in a growing, multifaceted property with learning and growth opportunities in all aspects of hospitality.

As a Guest Services Representative, you will be responsible for providing exceptional service to overnight and day guests. You will possess a high commitment to guest satisfaction, be thorough and accurate, and exhibit a willingness to help and promote positive interactions with guests. You will work in a fast-paced environment, receiving as many as 100 guests a day on weekends in season.

We offer competitive wages, paid vacation, health insurance, employee discounts, retirement plan, direct deposit, and great learning and growth opportunities. If you are a motivated and enthusiastic individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Provide exceptional service to guests
  • Process guest arrivals and departures
  • Handle guest inquiries and resolve issues
  • Work collaboratively with other departments to ensure seamless guest experience

Requirements:
  • High school diploma or equivalent required
  • 1-2 years of experience in hospitality or customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

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